Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
We provide a sixty–minute response time warranty for any ticket or e–mail that you submit to our help desk support team. We will rapidly answer all standard enquiries and forward right away the case to our server admins if any further assistance is needed. If you make use of the Managed Servers package, we’ll complete any of the included server management services at a time that has been agreed upon in advance.
A Premium Support Service
We will be online for you 24/7/365 to respond to any enquiries that you may have connected to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need help with server management tasks, you can take a glance at our Managed Servers package, which includes backup disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures
A User–Friendly Help Section
Our Web Hosting Control Panel is pre–installed for every dedicated web hosting plan. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on how to use it. Most help articles have video versions that show all the tasks that you can carry out in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.