Being able to get in touch with your shared website hosting supplier if you have any questions or encounter any troubles is quite important and how fast they will respond and take action could be crucial, especially if your site is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are also an easy way to recognize genuine suppliers from resellers. The second generally reply only to e-mail messages or support tickets and you may have to wait for a day or maybe more to get a response. When the issue requires a couple of replies, you could end up losing several days to get a basic problem solved. When you use the services of a genuine and reliable hosting provider, you'll be able to connect with the support team at any time and get an instant response no matter what the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of getting assistance without delay, so our shared website hosting services come with 24/7 technical support and various options for contact. If you don't have an account yet, you can call us or take advantage of our live chat and speak with a live representative, to find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up obtaining a service which you cannot use. In case you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional analysis. In contrast to the vast majority of providers out there, we reply to all the tickets within one hour, so you will not need to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to get timely assistance, particularly if your site is not functioning effectively for whatever reason. Our semi-dedicated hosting plans include 24/7 customer and technical support, thus in case anything comes up, you are able to use a number of methods to get in touch with us - phone line with a couple of local numbers around the world, live chat, email messages and tickets. The first two options are for billing, pre-sales and basic issues, which means that in case you do not have an account yet, for instance, you're able to get more details for our solutions, or we will assist you with less complicated tech matters. The other two methods are for strictly technical troubles or everything that is more time-consuming because it's more convenient to track the conversation between you and our technical support team. The guaranteed max answer time for them is merely 1 hour, the typical one - 15-20 min, so you will not need to wait for an entire day to get support like you may need to do when using the services of various other service providers.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time guarantee, you will get quick support when you purchase a dedicated server through our company. Our customer and tech support crews are available 24/7/365, so when you open a support ticket from your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll get a reply within one hour, even during holidays. Our ticketing system is the better option in case the issue involved needs a longer period of time to be solved or in case it needs to be given to our administrators, as it is easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you can give us a call or talk to a live representative using our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.