If you ever have any inquiries connected to your web hosting package or you experience a problem with your sites, you’ll need to touch base with the respective web hosting provider’s technical support team. It may not make a difference how swiftly they will respond when you've got a generic question, but an issue like a mishandled software application update, for instance, may result in your site becoming broken or inaccessible on the web. And the longer you have to wait for the support team to get back to you, the longer the website will be out of order. In case you offer goods or services online, any downtime will damagingly affect your site and you may lose current or prospective clients. Many web hosting providers, predominantly resellers, handle support tickets and e-mails within 24 hours, but in the Internet sphere that is much too long, as visitors will rarely return to a site that’s not functioning correctly for long periods.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reaction time for any support ticket that you post or any email that you write is just 1 hour, even in case you contact us during weekends and legal holidays. Irrespective of the nature of your issue or query, we will lend a hand instantaneously and will give you the required info to troubleshoot any problem with your websites. The real reply time normally does not exceed fifteen to twenty minutes, so you can forget about waiting around for hours and hours on end to get a problem resolved or what’s even worse – waiting around one whole day only to obtain a reply that more information is necessary whilst nothing’s solved. We’ll offer you assistance at once purely because we know just how precious time can be in the dynamic Internet space. The 60-minute reply time guarantee is valid for any billing or technical enquiry that you may have with regards to our shared website hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take advantage of our truly fast support service. You will receive an answer to any ticket posted via the hosting Control Panel or email sent to our tech and client support team in less than one hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. It often takes far less time to explore and rectify a problem. We will supply you with more info if the solution entails something that needs to be done on your end. In case you touch base with us during holidays or weekends, the response time will be exactly the same and because of the fact that our support team is working night and day, you will obtain timely assistance for virtually any billing, technical or general issue no matter what time it is.