If your website hosting service provider supplies live chat support, you are able to talk to a representative in real-time and learn useful information or get an issue resolved in a timely manner. The main advantage of using chat as an alternative to calling to consult with a live person is that you need just a computer with access to the web, so you will not pay any charges when you're in another state or country. What's more, it is quicker to copy and paste info for instance domain names, usernames or error messages i.e. details which are sometimes hard to give to the other side on the telephone. The real-time chat is also a much quicker solution to contact your hosting provider's support crew in comparison to using a ticketing system. Last, but not least, if some trouble needs more time to be taken care of, you can do something else entirely while you wait for assistance on the live chat, so you will not waste time - something that is impossible when you're on the phone.
Live Chat Support in Shared Website Hosting
As we acknowledge the fact that a great number of troubles are often resolved when you speak with a live person, we provide a live chat service for all our prospective and current clients. The chat is accessible every single day and our customer support representatives can assist you with a variety of questions and problems. In case you are not our client yet, you'll be able to find out more about our shared website hosting plans and the website hosting platform in general in order to make sure that your websites will operate properly on our servers. If you already have an account and you've got some questions or you experience any issues with any of our services, you will be able to get in touch with us through our live chat and we can provide the needed info or help you troubleshoot the issue. You will have to open a trouble ticket for some issues which need longer time or the assistance of a system administrator, still for a lot of standard issues you'll get help on the spot.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is online every single day, even on holidays and weekends. It's one of the best ways to find out more information about our semi-dedicated hosting plans if you do not have an account yet or to have some problem resolved if you are a customer and our customer care representatives will assist you instantly regardless of the time of the day you join our chat. If you are unsure which package is more appropriate for your websites, if you need advice whether you need a certain upgrade and how to order it or in case you have problems setting up an email account on your computer, you can get in touch with us and we will supply you with the required details without delay. Our live chat is available even after our telephone lines are off for the day, so if you have an account with us, you can be certain that you'll always benefit from timely assistance with any question or problem that comes up.