If your website hosting service provider supplies live chat support, you are able to talk to a representative in real-time and learn useful information or get an issue resolved in a timely manner. The main advantage of using chat as an alternative to calling to consult with a live person is that you need just a computer with access to the web, so you will not pay any charges when you're in another state or country. What's more, it is quicker to copy and paste info for instance domain names, usernames or error messages i.e. details which are sometimes hard to give to the other side on the telephone. The real-time chat is also a much quicker solution to contact your hosting provider's support crew in comparison to using a ticketing system. Last, but not least, if some trouble needs more time to be taken care of, you can do something else entirely while you wait for assistance on the live chat, so you will not waste time - something that is impossible when you're on the phone.
