There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you choose is a trouble ticket system. It’s the easiest communication method for a variety of reasons. If no help desk staff member is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. Plus, you can copy & paste extensive bits of information without the need to worry about misprints, and in case a certain problem requires more time to be fixed or a number of responses need to be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The negative side of using tickets to touch base with your web hosting provider is that they’re usually separate from the web hosting platform, which goes to say that if you need to supply info or to follow guidelines, you’ll need to use no less than two separate systems and this number could increase in case you’d like to administer a number of domain names. Plus, a lot of web hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a reply.