There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you choose is a trouble ticket system. It’s the easiest communication method for a variety of reasons. If no help desk staff member is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. Plus, you can copy & paste extensive bits of information without the need to worry about misprints, and in case a certain problem requires more time to be fixed or a number of responses need to be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The negative side of using tickets to touch base with your web hosting provider is that they’re usually separate from the web hosting platform, which goes to say that if you need to supply info or to follow guidelines, you’ll need to use no less than two separate systems and this number could increase in case you’d like to administer a number of domain names. Plus, a lot of web hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our shared website hosting plans is not separate from the hosting account. It is part of our all-in-one Hepsia Control Panel and you will be able to access it whenever you like with just a few clicks, without needing to sign out of your hosting account. The ticketing system includes a quick-search field, so you can track down the status of any ticket that you have posted in the past, if required. Moreover, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to solve a specific issue even before you actually submit a ticket. The response time is no more than 60 minutes, which means that you can receive quick assistance at any time and if our help desk team advises you to do something within your account, you can do it instantaneously without needing to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was developed with one aim in mind – that you should be able to manage everything related to your semi-dedicated account from a single location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or experience a problem, you can contact our client service team representatives immediately without needing to go through another admin dashboard. You can browse your website files or check a variety of account settings while posting a new ticket or reading the answer to an older one. In case you’ve got a huge number of tickets and you want to find a given one, you can take advantage of the smart search box, which is available in the Help section. We’ll make sure you get a reply in no more than one hour irrespective of the essence of your inquiry or issue.